Service & Support

USM Americas stands behind its quality machinery with an excellent service department. Our technicians are factory trained with many years of field experience.

Technical assistance is, in many cases, simply a phone call away. Some problems can be easily resolved over the telephone by speaking with the specific technician trained on your machine. Some models of equipment are equipped with modems for direct troubleshooting. Should more hands-on assistance be required, arrangements will be made to come to your facility and solve the problem.


Our technicians can come to your facility and instruct your employees in the safe and proper operation of the mahinery, as well as provide training in preventative and advanced maintenance.

close-up of shoe machinery being serviced

Call For Assistance

Please call 1-800-361-2056. Phones are staffed from 8:00am to 4:30pm ET Monday through Friday.

Alternately, you can use the form at right to email us. We’ll respond as quickly as possible by phone or email.

The Welt & Flat Lasting Experts

  • Hydraulics
  • Electronics
  • Pneumatics
  • Mechanical
  • PLC & HMI Programming
  • PM Contracts

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